What you will be doing:
-Ensuring that the Company’s service providers are educated and engaged to derive optimum value from the Company’s website http://www.gawin.ph or variations thereof
-Ensuring that the Company’s operations move smoothly to maintain and improve the Company’s value to its users
-Engaging with users with questions or feedback, and resolving issues independently
-Responsible for attending to inbound and outbound calls and correspondences in accordance to the Company’s processes and policies
-Analyzing data, trends and responses from the Company’s users, and working towards improving communication and relationships with the users
-Working with the Company’s Operations Manager and other key personnel in strategizing and implementing improvements in processes and policies to ensure that the Company continues to deliver value and quality results
-Be part of the founding team in Philippines, helping to set and shape vendor acquisition strategies and run campaigns to acquire more users
What we would like to see in you:
-Bachelor’s Degree, Diploma, Post Graduate Degree, or Professional Degree in any field.
-Required language(s): English, Tagalog.
-2-3 year(s) of working experience in the related field (i.e. Customer Service/Operations) will be advantageous.
-Ability to think and act independently with minimal supervision, prioritize and multitask, escalate urgent issues with recommended resolutions when necessary and adapt to changes.
-Loves to hustle, energetic, moves fast and delivers against aggressive timelines
-Charismatic, fearless with an insatiable desire to work super hard to build amazing stuff and share it with the world.
-Ability to multitask and take on diverse projects requiring different skill sets.
-Only open to those already based in Philippines.