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Job Description

What you will be doing:
-Ensuring that the Company’s service providers are educated and engaged to derive optimum value from the Company’s website http://www.gawin.ph or variations thereof
-Ensuring that the Company’s operations move smoothly to maintain and improve the Company’s value to its users
-Engaging with users with questions or feedback, and resolving issues independently
-Responsible for attending to inbound and outbound calls and correspondences in accordance to the Company’s processes and policies
-Analyzing data, trends and responses from the Company’s users, and working towards improving communication and relationships with the users
-Working with the Company’s Operations Manager and other key personnel in strategizing and implementing improvements in processes and policies to ensure that the Company continues to deliver value and quality results
-Be part of the founding team in Philippines, helping to set and shape vendor acquisition strategies and run campaigns to acquire more users

What we would like to see in you:
-Bachelor’s Degree, Diploma, Post Graduate Degree, or Professional Degree in any field.
-Required language(s): English, Tagalog.
-2-3 year(s) of working experience in the related field (i.e. Customer Service/Operations) will be advantageous.
-Ability to think and act independently with minimal supervision, prioritize and multitask, escalate urgent issues with recommended resolutions when necessary and adapt to changes.
-Loves to hustle, energetic, moves fast and delivers against aggressive timelines
-Charismatic, fearless with an insatiable desire to work super hard to build amazing stuff and share it with the world.
-Ability to multitask and take on diverse projects requiring different skill sets.
-Only open to those already based in Philippines.

About Gawin, Inc

Kaodim matches you with vetted and verified contractors, plumbers, electricians, personal trainers, and almost any other type of service provider. Receive customised quotations, personalised profiles and user reviews to hire with confidence. The Kaodim group: kaodim.com, kaodim.sg, gawin.ph, and beres.id, is the #1 services marketplace in Southeast Asia, providing a faster, more dependable way to hire professional services you need from plumbers, photographers,cleaners, movers, caterers, wedding planners, yoga instructors and many more. We are transforming small and medium sized businesses like never before. We receive thousands of requests for their services on their smartphones, tablets and computers everyday, allowing them to make an instant connection with new clients at an unprecedented rate. We are growing fast and the leading services marketplace in the region. Thousands of people have hired a service provider through Kaodim, with millions worth in sales transacted. Thousands of service providers rely solely on Kaodim for business. We are expanding fast into other major cities in Southeast Asia. We thrive on the value it provides to small and growing businesses. We're dedicated to giving them more customers and helping them become better marketers.
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